Friday and Saturday last week were interesting. I mean, I was suuuuuuper chipper at work (for reasons I couldn’t quite figure out- maybe the 2000 iu’s of D3 I’ve been taking every night for the past month have finally kicked in?), but I had a few of the strangest happenstances…
On Friday, I was accosted by a customer who had a very legitimate complaint: his White Castle burgers (bleh bleh bleh) hadn’t been heated all the way through. I apologized profusely, and said it would be under a minute to cook him new ones. It turned out that his had been made from the box o’ frozen burgers, so I opened up the thawed box and made him new ones, handing them over in the promised under a minute and apologizing once again.
This should have been the end of it, except that he then followed it up with:
“Well, I would like to get a free large popcorn for my inconvenience.”
I hesitated for just a moment before replying, still chipper, “I can absolutely get you several of our complimentary bags of popcorn!”
He scowled, and began to glower ominously at me, “I want a free large popcorn, because this was terrible customer service.”
I began to worry, but said, “I’m very sorry about your burgers, but as the large popcorn tubs are inventoried, we aren’t allowed to give them out. I can give you four bags, which is the equivalent size.”
“I can’t believe that management would allow this to happen!” he began to raise his voice near to shouting, “My food was COLD and I had to WAIT to get it fixed!”
“Well, I can go find a manager and check if we can make an exception this one time. It will likely take several minutes, if you’re willing to wait?”
All I got was a sneer and a snarled, “You DO that.”
So I found a manager and explained… only to be told that no way were we giving him a large popcorn, and he could take the comp bags or suffer. I was also told to go tell him that myself. I was taken aback. I’d said the guy was mad, and I was getting sent back to tell him no and get the brunt of his rage? Not happening. The guy was more than twice my size and his veins had been bulging grossly out of his forehead. I told the manager that, with all due respect, I would very much prefer that he- the large, male, former Marine- go talk to Angry Man.
And because the manager didn’t want to deal with the guy, I got told instead to just give him the popcorn. I was more than a little pissed. And the moment I told the customer that he was going to get his way, he turned sweet as pie. Which totally screams scammer to me. Then he told me that he shouldn’t be eating popcorn with the butter and salt he had me put on it because he had a heart attack last month. Then he sat in the lobby with his son for a good half an hour before going into his movie. He wasn’t even missing his movie to get his issue resolved. Jerk.
* * *
Then on Saturday (after I’d had a horrible leg cramp of DOOM during the night, which caused me a great deal of pain all day Saturday and annoying pain on Sunday), there was an incident with a particularly dumb co-worker.
Every night we inventory the entire vending stand. Every single thing is counted, and any discrepancies have to be accounted for before people leave. It’s straightforward enough- Count Everything.
One of the newish girls wanted to do counts, and since I was a midday, and the girl assured me that she’d done them before and done decently well, I let her. Then she spent the next two hours asking me questions. When do I count that? (when you’re done restocking) Do I really have to restock first? (yes, else you’ll run out of things and your counts will be off) Where is this? (right where the label on the shelf says it is- if it’s empty, fill it) I was beginning to worry, and then an hour before I was scheduled to be off, the vend manager came to me and expressed worry over counts, because the girl doing them had told the manager that she thought that they were going to off, and wanted to know if she really had to stay and fix them if they were.
So, I offered to go double check what she’d done before I left, because I am a goddess of inventory (I blame all the years at Borders). The first page of two was correct, but only because we were totally out of everything on the page and she didn’t have to count anything (in the stock rooms- they were still in the stand). The second page… had errors on almost half the items. And not small errors- the numbers were off in ranges of 20-2500. It looked like she’d just made things up. It was awful.
Needless to say, we took them away from her, gave them to another girl, and the first girl will not be allowed to do counts again until she’s intensely trained- probably by me.
Really- off by over two thousand? How does one count that poorly?